Refund Policy

Effective date: September 30, 2026
Website: www.apexcoretechnology.in

At APEXCORE TECHNOLOGY PRIVATE LIMITED ("APEXCORE", "we", "us" or "our"), we want every order to be handled fairly and transparently. This policy explains order cancellation, returns, exchanges and refunds for purchases made through www.apexcoretechnology.in (the "Website").

1. Order Cancellation

You may request cancellation at any time before your order is dispatched. Contact us with your order number and registered contact details. Once an order has been dispatched, cancellation may no longer be possible; you may then use the return process below if the product is eligible.

We may cancel an order before dispatch if the product is out of stock, an obvious pricing or listing error is found, the address is invalid or undeliverable, delivery cannot reasonably be arranged, or there is a reasonable fraud or security concern. If payment was collected, we will refund the applicable amount.

2. Seven-Day Return Window

Subject to the eligibility requirements and exclusions below, you may request a return within 7 calendar days from the delivery date shown by the carrier.

Eligible products may be returned because of a change of mind, as well as because of a defect, wrong item or transit damage. Products returned because of a seller-side problem receive the shipping-cost treatment described in Section 6.

3. Return Eligibility

For a return to be accepted, the product must be:

requested within the 7-day return window;
unused and in resalable condition, except where inspection is needed to identify a defect;
returned with the original packaging, manuals, accessories, gifts and labels;
returned with the original serial number or IMEI label intact; and
accompanied by the order number, invoice or other proof of purchase.

4. Products Generally Excluded from Change-of-Mind Returns

The following products are generally not eligible for a change-of-mind return once opened, activated or used:

opened or activated mobile phones;
memory cards and other storage media with the seal opened;
software, licence keys or digital products; and
used electronics or accessories.

This exclusion does not remove a customer's rights where a product is defective, damaged, incorrect, counterfeit, materially different from its description, or otherwise not in conformity with the order or applicable law.

5. How to Request a Return

Contact us within the applicable return window at [email protected] or +91 6399084133.
Provide your order number, delivery date, reason for return and preferred remedy (refund or exchange).
For visible damage, a wrong item or a defect, provide clear photographs or video when requested. Please keep the shipping package and labels.
We will review the request within 24–48 hours. If approved, we will provide return instructions and, where applicable, a return authorisation or return address.
Pack the product safely and follow the return instructions. We may inspect the product after it arrives before approving the final refund or exchange.

6. Return Shipping Costs

For a manufacturing defect, wrong item, transit damage, missing essential item or other problem caused by APEXCORE or the seller, we will arrange or pay the approved return shipping cost.

For a change-of-mind return or an order placed with the wrong choice, the customer is responsible for the direct return shipping cost. Original delivery charges and COD charges are not refundable for a change-of-mind return, unless applicable law requires otherwise.

7. Exchanges

Where a return is caused by a defect, damage, wrong item or another seller-side problem, you may request a replacement. We will provide an exchange when the same product or an approved equivalent is available. If a suitable replacement is unavailable, we will process a refund instead.

For a change-of-mind return, an exchange may be offered if stock is available and the returned product meets the eligibility requirements. Any price difference will be explained before the exchange is completed.

8. Damaged, Defective or Incorrect Products

Please inspect your parcel as soon as it arrives. For visible transit damage, a wrong item or missing essential contents, please notify us within 12 hours so that we can investigate quickly and raise a carrier claim.

The 12-hour reporting request does not waive or limit any non-waivable consumer right. If a hidden or manufacturing defect becomes apparent later, contact us promptly and we will assess it under this policy, the applicable warranty and applicable law.

For an approved seller-side problem, you may receive a free replacement or a full refund, including the product price and any original delivery or COD charges actually paid.

9. Refund Processing

After an approved return is received and any required inspection is completed, we will initiate the refund within 5 business days. Banks, card issuers, wallets and payment providers may require additional time to credit the funds.

Prepaid orders: the refund is normally sent to the original payment method.
COD orders: because no electronic payment was made, we may request verified bank-account or UPI details in the customer's name.
Seller-side problem: the product price and any original delivery or COD charges actually paid are refunded.
Change of mind: the eligible product amount is refunded after inspection; the customer pays the return shipping cost and original delivery/COD charges are normally non-refundable.

10. Contact and Updates

Customer service: +91 6399084133
Email: [email protected]

We may update this policy by posting a revised version on the Website with a new effective date. An update will not remove rights that apply to an order already accepted or under mandatory applicable law.

Important: Nothing in this policy is intended to exclude or restrict a consumer right or remedy that cannot legally be excluded under applicable Indian law.