Effective date: September 30, 2026
Website: www.apexcoretechnology.in

APEXCORE TECHNOLOGY PRIVATE LIMITED ("APEXCORE", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal data when you visit our Website, create an account, place an order or contact us.

1. Information We Collect

Depending on how you use the Website, we may collect:

• Account information: name, email address, mobile number, password-related information and account details when you register or sign in.

• Order and delivery information: name, telephone number, email address, shipping address, billing address, PIN code, order history and delivery instructions.

• Payment and transaction information: payment method, transaction reference, payment status, amount and related billing information. Paytm and PhonePe process payments. We do not store complete card, bank-account or other full payment credentials on our systems.

• Customer-service information: information you provide in emails, forms, calls or other support communications.

• Technical information: IP address, browser or device type, basic operating-system information, timestamps, pages requested and error or security logs, where provided by our hosting or security systems.

Please provide accurate information. Some information is necessary to create an account, process an order, deliver products, provide support or comply with legal and tax obligations.

2. How We Use Personal Data

We use personal data only for purposes such as:

• creating and managing customer accounts;

• processing payments and fulfilling, delivering and tracking orders;

• handling returns, refunds, exchanges, warranties and customer support;

• maintaining Website security, preventing fraud and resolving disputes;

• improving the Website and fixing technical problems; and

• meeting accounting, tax, legal and regulatory obligations.

We currently do not send promotional email, SMS or WhatsApp messages. We may send necessary transactional notices, such as order confirmations, delivery updates, refund information and service messages.

3. How We Share Personal Data

We do not sell or rent your personal data. We may share only the information reasonably required with:

• Payment providers: Paytm and PhonePe, to process and verify payments;

• Delivery partners: to collect, transport and deliver your order;

• Service providers: hosting, email, security, customer-support, accounting or warranty-support providers that help us operate the Website and services;

• Government or legal authorities: where disclosure is required by law, court order or a lawful regulatory request.

Where a service provider processes data outside India or in another jurisdiction, the processing will be subject to the provider's terms and applicable legal safeguards.

4. Cookies and Technical Technologies

We may use essential cookies or similar technologies needed for account login, shopping-cart operation, checkout, security and basic Website functionality. We currently do not use Google Analytics, Meta Pixel or other advertising and behavioural-tracking tools.

Because the Website does not currently use optional analytics or advertising cookies, we do not display a separate marketing-cookie consent banner. You can control or disable cookies in your browser, but doing so may affect login, cart or checkout functions.

5. Data Retention

We retain account, order, invoice, payment-reference, delivery, return, warranty and customer-service information for as long as reasonably necessary to provide services, complete transactions, handle warranty or disputes, meet tax and accounting requirements, prevent fraud and comply with applicable law.

When personal data is no longer required, we will delete it or remove identifying details where reasonably practicable, unless continued retention is required or permitted by law.

6. Data Security

We use reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Payment credentials are handled by the relevant payment provider rather than stored in full by us.

No internet transmission or storage system is completely secure. If we become aware of a personal-data incident, we will take reasonable steps to contain and investigate it and provide any notice required by applicable law.

7. Children and Parent or Guardian Consent

Customers under 18 may use the Website or place an order only with the involvement and consent of a parent or lawful guardian. We do not knowingly use children's personal data for behavioural tracking or targeted advertising.

8. Your Privacy Requests

You may contact us to request access to, correction of or deletion of personal data that we hold about you, subject to identity verification and any information that we must retain for an order, warranty, tax, legal, security or fraud-prevention purpose. You may also ask us to stop optional communications; transactional notices needed to complete an order cannot be disabled.

To make a privacy request, please include your name, registered email or phone number, a description of the request and any relevant order number. We may ask for reasonable information to verify your identity before acting on the request.

9. Third-Party Links

The Website may contain links to third-party websites or services. Their privacy practices are controlled by their own policies, and you should review those policies before providing information to them.

10. Privacy Contact and Complaints

Privacy Contact / Grievance Officer: Rahul Sharma
 Designation: Customer Service Manager
 Email: [email protected]
 Phone: +91 6399084133

APEXCORE TECHNOLOGY PRIVATE LIMITED
 H NO 202, POST BHENSIYA, KASHIPUR ROAD, NEAR KHUWAJA DHARKKANTA, BARWARA MANJHRA, Moradabad, Uttar Pradesh - 244001, India.

11. Updates to This Policy

We may update this Privacy Policy when our services, data practices or legal requirements change. The latest version will be posted on the Website with a revised effective date. We recommend reviewing this page periodically.

Questions? Contact us at [email protected] or +91 6399084133.